Panel discussion
Our panelist review highlights of the day
"If expectation management becomes a low common denominator, you will end up doing a disservice [to customers]"
Tom Stein, chairman and chief client officer, Stein IAS
"Empowerment of your teams will only work if they understand your purpose"
Matt Cheung, CEO, Clarasys
"Today, the walls are down – nobody's selling, it's all about learning"
Tony Jarvis, managing director, client relations, EI
"Creating resilient leaders is topical, because at the moment, one person is doing two or three jobs. It has become hard for people to do their job well, though they would feel more satisfied if they could"
Dr Jack Lewis, Neuroformed
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